Customer Satisfaction

The most important strategy of Betek Boya ve Kimya Sanayi A.Ş., which manufactures paints, insulation materials and construction chemicals, is to provide and maintain "Complete Customer Satisfaction".

Within this framework:

  • Complaints and demands received from our customers are responded to assessed and solved within the shortest time possible by protecting all details of our customers according to our privacy policy.
  • By arranging our solution period in a way which will recover the losses of our customers, we demonstrate a "customer oriented" approach in the evaluation period of customer feedbacks and in all our other activities.
  • With the feedback we receive from our customers and the training we provide to our employees regularly, we aim to enhance our products and services continuously and prevent the repetition of complaints.
  • With the product and application trainings we provide to our experts and dealers, we continuously contribute to their development.
  • We promise to comply with TS ISO 10002 Customer Complaint Management System as well as laws, regulations in force and all other provisions we are subject to.

Our customers are our most important stakeholders.

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